Capital One Principal Process Manager in Chester, Virginia

James River Center 2 (12041), United States of America, Chester, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Process Manager

As a Data Process Manager in Customer Resiliency Risk Management, you will leverage analytic and technical skills to dig into datasets, large and small, and to manifest data in enlightening, understandable ways to fuel decision-making and mitigate risk.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

On any given day you will be challenged on three types of work – Innovation, Data Management and Business Intelligence:


  • Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers

  • Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives

  • You'll engage users in conversations to uncover how they do their work, what tools they use, how they understand their work, and how they currently solve their problems. You will work to explore pain points and areas for meaningful improvement.

Data Management

  • Evaluate data management and data quality for gaps, inefficiencies, and opportunities; provide recommendations for improvement

  • Implement solutions and processes for management and governance across data used to flag risk

  • Work collaboratively with appropriate Tech teams, Data Analysts, and Front Line Operation teams

  • Build and execute tools to monitor and report on potential risk

Business Intelligence

  • Partner with the business to design and develop tools, reporting, metrics, and dashboards for insights and data visualization

  • Assist in the development of standards and policies for Customer Resiliency risk management framework

Our ideal candidate will have:

  • Degree specialized in a Science, Technology, Engineering, Mathematics discipline

  • Scripting experience in (Python, Perl, JavaScript, Shell)

  • Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data environments)

Basic Qualifications:

  • Bachelor’s Degree

  • Experience in at least one scripting language

  • Experience in querying and analyzing and working with data languages and platforms

  • At least 4 years of experience working within process management and improvement methodologies – Lean, Six Sigma, etc.

Preferred Qualifications:

  • At least 4 years experience working with reporting tools (i.e. Tableau and Birst)

  • At least 2 years of experience working with and demonstrating knowledge of data governance, data quality management concepts and data quality tools

  • At least 2 years of experience working with Agile development methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.