Capital One Sr. Unit Manager in Chester, Virginia

James River Center 2 (12041), United States of America, Chester, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Unit Manager

At Capital One, we strive to create a world class experience for our customers. As a Sr. Unit Manager, you will have the opportunity to lead and develop a team of 3-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that could be the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will empower our people, inspire them to do the best work of their lives, and lead through change with candor and optimism. Encourage smart and thoughtful innovation, lead with heart, humility, and authenticity. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Responsibilities:

  • Inspire the performance of a team responsible for a specific to diverse elements of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals, while setting a team vision

  • Drive individual, team and department efficiency and productivity through effective and efficient influence how our team deliver key business metrics

  • Demonstrate your leadership abilities through inspirational development of the leadership team and associates in our department.

  • Uphold effective standards of performance management. Elevate associates and help them achieve their career aspirations

  • Establish the development and execution of repeatable, efficient processes within the team.

  • Maintain high levels of team and individual engagement and morale at all times, including during time of change and throughout their development

  • Develop methods to encourage and implement process improvements and share best practices

  • Execute quality monitoring requirements that deliver on our intent and achieve the high customer satisfaction goals

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification or Military experience

• At least 2 years of experience in Managing a large team

• At least 1 year of experience in Call Center Management

• At least 1 year of experience in Process Management

Preferred Qualifications:

• Bachelor’s Degree in Business Administration

• At least 5 years of experience in Managing a large team

• At least 2 years of experience in Call Center Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.