Capital One Senior Manager, Client Development in Chicago, Illinois

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Client Development

As part of the Card Partnerships organization, you'll team up with world-class professionals to develop and bring to market strategies and products that drive profitable program growth. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.

Specific responsibilities include, but are not limited to:

  • Develop deep relationships with the partner and their decision makers

  • Ownership for developing and executing the program’s strategic plan, which includes creating a comprehensive product and program road map

  • Influence the program’s P&L and act on levers to maintain vertical program health

  • Initiative leadership, providing intent ownership of strategic initiatives to create sustainable and profitable growth

  • Manage program performance, customer experience and products across channels and segments, supporting initiatives to drive optimal strategies

  • Oversee and maintain adherence to contract, risk, regulatory and compliance requirements

  • Drive and develop business cases for desired initiatives, including influencing both internally and externally

  • Evolving Agile tools and techniques in the execution pod emerging from best practices across the department and the enterprise.

  • Collaboration with internal teams including Credit, Marketing, Finance, Ops, and Legal teams.

The desired experience and skill set for the ideal candidate include:

  • Strategic and analytical: the candidate will have a proven track record of making holistic assessments of our current state through the use of analytics and market data, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking and analytical skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our industry

  • Business and Credit Acumen: Demonstrated experience with credit card program P&L’s and functional knowledge of credit risk

  • Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.

  • Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.

  • Clear results orientation: focused on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.

  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Basic Qualifications:

  • Bachelor's degree or Military experience.

  • At least 5 years of experience in credit card industry, with an issuer, at a partner or as a consultant

  • At least 3 years in client management

  • At least 3 years of experience in product development or marketing strategy development

  • At least 2 years of experience in financial analytics

  • At least 3 years of experience in people management

Preferred Qualifications:

  • MBA

  • At least 8 years experience in partnerships credit card industry

  • At least 2 years in Agile environment

  • At least 3 years experience with retail customer loyalty programs

  • At least 3 years of working in digital channels

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.