Capital One KYC Specialist in Dallas, Texas

Plaza Of Americas (31012), United States of America, Dallas, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

KYC Specialist

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Client Solutions team.

The Client Solutions team works with the Commercial Bank’s clients, both proactively and reactively for all of their servicing needs. All of our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a KYC Specialist.

Job Description & Ideal Candidate:

The Commercial Know your Customer (KYC) Fulfillment team is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. They will analyze and interpret documents based on corporate/legal formation documentation and structures in order to extract relevant customer information. In addition, associates will research, consult with compliance and bankers, escalate, address unresolved issues and manage information in the system of record. Associates will also interact with Quality Control team on findings and improvements.

The Person

We are seeking an individual who has strong attention to detail, keen problem-solving skills, and communicates effectively with both external and internal customers. In addition, this person should be eager to understand Commercial Banking and AML requirements. The candidate should have the ability to engage in interactive dialogue with customers through active listening. He/she approaches problems logically and with good judgment to ensure the appropriate outcome. The individual can make appropriate decisions on behalf of regulations and the customer. Effectively prioritize work to ensure efficiency and conducts research as needed. As a start-up team, the ideal candidate will also be open to change, share ideas with the team and leaders, listen to ideas from teammates, and assure processes and procedures are accurate. This individual’s responsibilities will include:

  • Determine KYC requirements for clients based on type of structure and relationship

  • Verify Customer Information Program (CIP) data for clients from documents and additional research.

  • Engage bankers and clients to obtain missing information

  • Responsible for submitting OFAC/PEP/Neg News screening requests to AML team

  • Partner with compliance on escalations and red flags

  • Enter and maintain required CDD data elements in system

  • Address and resolve findings and errors identified during quality review process

  • Review and complete EDD requests from AML team within required time frame

  • Review and complete Customer Information refresh requests from AML team

  • Follow policies and procedures to ensure consistent adherence to requirements

  • Identify process improvements

  • Share best practices with teammates across locations

  • Cross-train on various lines of business to flex in cases of high volume or tight timelines and to back up teammates

  • Work in a team environment across locations

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 2 years of experience working in operations driven by regulatory requirements

  • At least 2 years of experience working with bankers to service clients

Preferred Qualifications:

  • At least 1 year of experience working in a commercial bank

  • At least 1 year of experience working with AML (Anti-Money Laundering) or at least 1 year of experience working with KYC (Know Your Customer)

  • At least 1 year of experience working in Compliance, at least 1 year of experience working in risk, at least 1 year of experience working in legal, or at least 1 year of experience working in audit

  • Proficient in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.