Capital One Director, Product Management - Card Site in McLean, Virginia

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Director, Product Management - Card Site

Director, Product Management – Card Site

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures.

That’s why we’re here—a bold team of digital entrepreneurs, designers, marketing experts, analysts and engineers working to reinvent the consumer experience for our Card Site.

Keep reading if:

  • You’re driven to build intuitive experiences that start with the customer

  • You embrace Agile and Lean, knowing results speak louder than PowerPoint decks

  • You’ve got a background or passion for marketing, because this particular role is entirely focused on reinventing Capital One’s Card Site to be anticipatory, responsive, and remarkably human

What you'll do:

  • Identify opportunities to improve and optimize visitor experiences

  • Use data and customer research to form hypotheses, then work with partners to design and execute tests that’ll prove/disprove those hypotheses

  • Manage an Agile software team of UI and back-end developers

  • Collaborate daily with UX designers, content strategists and business partners to understand the opportunities, design specific content tests to run on the homepage, and then see how those tests affect the business and customer experience

  • With partners, define and analyze metrics to measure the success of those tests; ideally even coming up with dashboards everyone can see at any time, thereby improving our speed in seeing and communicating results

  • Own your product/features from cradle to grave, including gaining alignment with stakeholders, measuring results, and optimizing for value down the road

What we’re looking for:

  • Amazing product instincts. You are a creative expert in building and testing great user experiences and have a strong intuition for what people want or need. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

  • A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

  • Confidence, not ego. Whether you’re conducting qualitative or quantitative research, you’re an expert at extracting insights that might go against what you originally thought they’d be—in other words, you’re not someone who’s looking for validation, but instead, truth.

  • Inspiring leadership skills. Someone with experience building, developing, and growing highly effective product teams, partnering with dedicated engineering support, and leading an ambitious agenda for growth.

Bonus points:

  • You’ve shipped outstanding websites/apps from concept to launch; you’ve got examples you can share

  • You own your analysis with expertise in Google Analytics/Adobe Site Catalyst and A/B testing with Adobe Target or Optimizely

  • You have experience in the financial services industry

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 6 years of experience in digital product management

Preferred Qualifications:

  • MBA or Master’s degree

  • 5-10 years of experience translating business strategy and analysis into consumer facing digital products

  • 3+ years of experience in people management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.