Capital One Sr. Business Analyst - Customer Intelligence in McLean, Virginia
1750 Tysons (12023), United States of America, McLean, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sr. Business Analyst - Customer Intelligence
Are you obsessed with understanding our customers and advocating on their behalf? Are you motivated by unpacking complex customer issues and generating insights that are actionable? Do you thrive in a decentralized, Agile environment? If you love wading deep into customer data, bring a structured problem-solving approach to nebulous and unstructured information, and thrive when conducting analysis that changes the way people think, you may be the perfect match for our Customer Intelligence Sr. Business Analysis opportunity
The Customer Intelligence team’s focus is to build foundational understanding of our customers and to serve as change agents of customer-centric decision making. We achieve this through highly valued knowledge products that serve as single sources of truth in a decentralized organization.
Our ideal candidate will demonstrate the following skills:
Problem solving across multiple sources of unstructured information with analytical rigor. Conceptual thinking skills must be complemented by a strong quantitative orientation and ability to effectively tell the story behind the numbers
Proactively generating hypotheses for large scale customer challenges
Independently creating multi-source analysis plans and putting analysis in context of broader business objectives
Sharing insights in a concise way with compelling visualizations
Strong business judgement, leadership, and integrity. Customer data is highly sensitive—we must always remember that these are real people
Customer empathy, with ability to connect to our customers experiences and understand them beyond the numbers
Committed team player, enjoying working in a fun, fast-paced environment
Curious learner, looking forward to being challenged with new problems, and proactive in learning the skills needed to solve them
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
CFA, SQL, SAS, FRM certifications
1+ years of experience in Statistical model building, market research, SQL querying
2+ years of experience in business analysis in a corporate setting
1+ years of experience in consulting
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.