Capital One Sr. Director, Product Management - Card Acquisition Digital Experience in McLean, Virginia

McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Director, Product Management - Card Acquisition Digital Experience

Capital One is seeking a talented leader to own the customer experience for our Card application process, which touches over 30MM prospective customers each year. We need someone who is excited about driving growth in new account openings through optimization of the application experience, as well as testing/launching new features.

This Product leader will lead a team of 30+ direct and cross-functional resources across multiple business, product, and engineering teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management internally (US Card Senior Leadership Team, US Card Segment Leaders, Marketing and Technology Senior Leaders and other functional experts).

This is a unique opportunity to have an incredible impact on Capital One, and on tens of millions of people across America. This position offers the chance to be a part of building cutting-edge technology, data and machine learning applications across the Card Acquisition ecosystem.

Key Responsibilities:

  • Drive growth in new account openings through optimization of application & on-boarding funnel

  • Push towards 100% digital experiences by leveraging automation and machine learning to prevent experiences that result in manual, agent intervention today (ie: fraud authentication, income screening, etc)

  • Partner with internal stakeholders & manage an inner-sourced community across Card segments to enable speed to market of new product launches & application experience changes on the application platform you will own

  • Recruit, lead, develop and inspire a large cross functional team of marketers, analysts, product managers, technologists, data scientists and data engineers around this effort

The Person:

The ideal individual we seek is a professionally mature, confident executive who is comfortable and effective at all levels of the organization. S/He will use prior product management, technology and marketing experience and creative problem-solving to craft an industry-leading account opening ecosystem. S/He will have a proven track record working with machine learning, technology and data analytics to solve complex business problems. This person will be a strategic thought partner, capable of communicating and influencing senior leadership while maintaining independence. S/He will have the ability to collaborate across the enterprise, building relationships with key stakeholders both internally and externally. This person will have extensive experience as a people leader, investing and growing talent, and managing successful teams.

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 7 years of experience in digital product management

  • At least 6 years of people management experience

Preferred Qualifications:

  • BS in Computer Science or Engineering

  • MBA or Master’s degree

  • 5-7 years of experience translating business strategy and analysis into consumer facing digital products

  • 5-7 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.