Capital One Experience Designer Commercial Site in New York, New York

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Experience Designer Commercial Site

As an Experience Designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to deliver and maintain the Capital One Commercial Bank website.

About the Role:

Experience Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there’s an extensive opportunity for design to improve industry practices.

This role reports into the DIrector/Head of Design Ops in Commercial Design team and will work closely with our Commercial Bank Marketing and Brand teams to ensure that our Commercial Bank website is best in class, clearly communicating the value of our products and the expertise of our teams.

This role will be responsible for building and managing an intuitive and innovative public-facing website to help Capital One’s commercial clients & prospects achieve their business goals. We're looking for someone to guide cross-functional teams through the process of launching a new website, setting experiments and using validated learnings to optimize the experience and build new digital capabilities for our Commercial bank.

In this role working on the Commercial Bank website, you will:

  • Partner with/manage the relationship with our agency of record as we transition them off the Commercial Bank website project.

  • Collaborate with product managers, marketing, and brand, to establish and execute the vision for the website.

  • Build empathy and be an advocate for users through participation in human-centered research and design.

  • Translate user needs, style guides, and requirements into elegant solutions for complex problems.

  • Leverage analytics tools to measure success, present opportunities, and support decision-making.

  • Utilize Lean and Agile methodologies

  • Present research findings and design concepts to designers and product partners

  • Be a leader and mentor; you’ll challenge, grow and mentor peers and contribute to fostering a collaborative team spirit.

Basic Qualifications:

  • At least 5 years of experience with UI/UX design

  • At least 5 years of experience working on customer facing/marketing websites

  • At least 3 years of experience designing digital products or at least 3 years of experience designing omnichannel services

  • Experience working with Agile and Lean product development teams

  • Experience with standard/current digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Invision, etc.)

Preferred Qualifications:

  • 7+ years of experience with user experience design

  • 7+ years of experience with marketing/customer facing website design

  • 7+ years of experience designing digital products or 7+ years of experience designing omnichannel services

  • 5+ years of experience leading projects and other designers

  • 5+ years of experience with information architecture

  • 5+ years of experience creating prototypes at various levels of fidelity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.