Capital One Product Manager, Enterprise Customer Intelligence in New York, New York

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager, Enterprise Customer Intelligence

Enterprise Customer Intelligence is a team of product managers, data scientists and engineers who are passionate about enabling financial products that are aware and adaptive to consumers’ needs. We develop APIs, data platforms and tools for Capital One to develop and apply continuous customer understanding and context in all our consumer products and experiences.

The Role:

At Capital One, we believe deep understanding of our customers and consumers at large will help us deliver innovative customer experiences, drive differentiation in the marketplace, and simultaneously create business and consumer value.

We are looking for a technical product manager to deliver data capabilities, platform services and tools that enable product managers, developers and analysts to utilize customer context when building customer centric products that solve business problems.


  • Identify and develop new data capabilities aimed at delivering customer understanding, context and events.

  • Prioritize and rationalize roadmap against business needs, longer term platform health and partnership needs.

  • Oversee and coordinate the delivery and launch of API and platform tools that enable partner product teams to build data-drive products.

  • Evangelize platform capabilities with the consumers of our services and the executives who support them

  • Collaborate with various partner teams to inform end customer experiences based on our data capabilities

  • Translate between business requirements and technology specifications – in both directions: top-down and bottom-up

  • Manage inter-team and technology dependencies to mitigate project and product risks

  • Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, and enterprise technology organizations.

Ideal candidate has:

  • Application of machine learning and architecture of adaptive systems

  • Proven track record in balancing consumer outcomes, business needs and technical feasibility and delivery.

  • Success in navigating corporate environments and startups

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 3 years of experience in digital product management

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or Engineering

  • MBA or Master’s degree

  • 5+ years platform tools, API, backend systems product development experience in an Agile environment

  • 3+ years experience working with data products, platforms and capabilities

  • 3+ years experience with various types of data repositories and query paradigms (relational, schema-on-read, graph, time series)

  • 3+ years experience with Knowledge management for organization, discovery and inference

  • 3+ years experience handling of streaming data and temporal analytics

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.