Capital One Specialist Customer Service Advisor in Nottingham, United Kingdom

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Specialist Customer Service Advisor

Are you looking for a role where you can really make a difference to people’s lives?

Do you want to work in a team of people dedicated to helping vulnerable customers and customers who are experiencing financial difficulties?

If yes, we may have the perfect role for you supporting Capital One’s customers in our Specialist Support team here in Nottingham.

Our customers may be going through difficult times which could include financial difficulties, bereavement or hardship and so you will need a sensitive and empathetic approach, you will help them to find sustainable solutions to their credit problems over the telephone.

You will need to be comfortable exploring a customer’s situation using open questions, you will help to find the best outcomes, listening out for indicators that suggest a customer may need additional support from us or an appropriate third party.

By dealing with our customers in a constructive, supporting and reassuring way, you will use empathy and patience to ensure that our customers feel comfortable and safe with the information that they are giving you.

So, who are we looking for?

It goes without saying that we need you to be professional and non-judgmental when dealing with people. You have the ability to read between the lines, knowing that what customers don’t say can be just as important as what they do say. You are patient and empathetic, as one of our vulnerable customer specialists, you have excellent interpersonal skills, always looking to go the extra mile for our customers.

We also need you to be resilient, dealing with calls from vulnerable customers everyday can be tough but extremely rewarding, you will truly be making a difference in peoples’ lives.

What will we offer you?

A great team environment, fantastic workspace with games rooms, gym and onsite restaurant and of course we’ll make sure you're handsomely rewarded.  

As well as an annual salary of £23,000.00 you can look forward to a great pension scheme, generous holiday entitlement and private medical insurance. We also offer a host of other useful and flexible benefits.

Next steps

We are recruiting several positions into the Team to start on 25th February 2019.

We will be holding interviews at the end of January.

The next stage in the process is online testing then a telephone interview to determine whether you are successful in being invited to an assessment day.

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).