Capital One Bilingual Collections Representative in Plano, Texas

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Bilingual Collections Representative

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

General Responsibilities:

  • Manage inbound and outbound collection calls

  • Perform account level research

  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

  • Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

  • Attend team meetings

  • Exhibit effective skip tracing techniques when applicable

  • Update account information and complete appropriate documentation

  • Maintain superior quality assurance results

Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience

  • At least 1 year of experience in Customer service

  • Bilingual (Spanish)

Preferred Qualifications :

  • At least 3 years of customer service experience

  • At least 2 years of sales experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.