Capital One AML Process Manager in Richmond, Virginia
West Creek 3 (12073), United States of America, Richmond, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
AML Process Manager
Job Title: Anti-Money Laundering (AML) Process Manager
Job Level: Associate
Monitor and manage pipelines for multiple lines of business across Anti-Money Laundering (AML). Work creation and distribution, production reporting, and FTE tracking. Collect and analyze data and find useful and creative ways to present data to the respective audiences. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.
Manage the pipelines of multiple workstream through work creation/distribution and daily queue monitoring and reporting
Assist with short term capacity planning by staying in constant communication with leadership and gathering the necessary information as business needs evolve
Maintain and develop useful reporting to assist with the daily needs of AML leaders
Monitor Paid Time Off (PTO) thresholds, decision PTO requests, and update appropriate trackers and calendars; additionally, will help manage the annual PTO bidding process
Help monitor and maintain consistent FTE tracking at a granular level
Accurately report on where the queues are at and forecast where they will be in the future
Research best practices
Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives
May develop project plans to execute process development and/or re-engineering
Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations
May perform process or parts of the process as needed
May or may not manage other associates
High School Diploma, GED, equivalent certification, or military experience
Proficient in MS Office, particularly Excel (including pivot tables, formulas, and basic reporting skills)
At least one year of experience in Business Process Management or Project Management or Relationship Management or Risk Management
Lean or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.