Capital One Product Manager, Conversational AI and Machine Learning in Richmond, Virginia
West Creek 8 (12080), United States of America, Richmond, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Product Manager, Conversational AI and Machine Learning
Our Voice Self-Service team is recruiting a forward-thinking Product Manager to help build great digital experiences for millions of customers using AI technologies like Natural Language Processing, Speech Synthesis, Machine Learning, and Chatbots. Using these technologies, you will be involved in building product strategy to proactively anticipate customer needs and build experiences to deliver it directly to the customer. To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. You’ll also need to be equally comfortable talking to Engineers in our Agile teams as you are communicating with Data Scientists to drive Machine Learning insights.
Here are a few things you can expect to do in this role:
Lead product initiatives and customer experience from ideation to roll out
Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis
Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience
Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features
Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses
Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders
So who are you? Probably someone whose colleagues and friends describe as:
One who is equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today
Someone with a knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, API’s, Big Data) and how they are used to deliver great conversational interfaces
One who can operate in a rapidly changing environment with a sense of urgency
A person who is humble and invests in the success of peers and managers
A natural leader who sparks conversations, invites stakeholders into his/her design process, can rally the team and work in a highly collaborative environment
Someone with a high level of intellectual curiosity and comfort with ambiguity
If those things up there sound like you, and you can check the box on these things down here, let’s talk. Send us your information and let’s see what you have.
Bachelor’s Degree or military experience
At least 3 years of experience in digital product management
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
3-5 years of experience translating business strategy and analysis into consumer facing digital products
2-4 years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.