Capital One Sr. Tech Writer, Cyber Architecture in Richmond, Virginia

7900 Westpark Drive (12131), United States of America, Tysons, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Tech Writer, Cyber Architecture

We are looking for an experienced candidate to develop and curate technical documents for the CyberSecurity Architecture team. The candidate would be responsible for building and organizing the team’s critical information assets in appropriate frameworks to facilitate efficient storage, maintenance, and retrieval of information.

The candidate would work closely with enterprise data architects, product engineers, product owners, and internal customers to help develop, capture, and organize content including technical help guides, roadmaps/decisions, product information (white papers/information guides etc.), and data architectures related to CapitalOne's cyber security.

Daily jobs could include:

  • Help Cyber build effective technical documentation for our products and services

  • Maintain knowledge repositories and processes that facilitate capturing critical information

  • Promote knowledge management best practices, including training and internal consultation

  • Continually analyze the effectiveness of our knowledge management strategies and suggest improvements where necessary

  • Facilitate the dissemination of knowledge outside the Cyber organization through connections, coordination, and developing communication channels

Your experiences and interests likely include:

  • Strong aptitude for critical thinking and problem solving

  • Strong verbal and written communication skills

  • High level of organizational, planning, and time management skills

  • Thinking about information in a structured, hierarchical way

  • Being an experienced, independent thinker with proven document management and technical writing experience

  • Results focused even when managing multiple simultaneous projects

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 4 years of professional experience in a knowledge management or technical writing

  • At least 3 years of experience in using information management tools such as confluence

  • At least 1 year of experience working within an agile delivery environment

Preferred Qualifications:

  • 7+ years of professional experience in a knowledge management or technical writing

  • 4+ years of experience in using information management tools such as confluence

  • 2+ years experience working within an agile delivery environment

  • Experience with project management

  • Technical development experience (software development, network engineering, system administration)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.