Capital One Client Manager, Commercial Card Client Development - Mountain West/ West Coast in San Francisco, California
Locations: Sales - CA - San Francisco, United States of America, San Francisco, California
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Client Manager, Commercial Card Client Development - Mountain West/ West Coast
At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great consumer experiences.
Commercial Card is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities.
As part of the Client Development team, you will deepen the relationship with our clients and look for ways to increase value by growing spend. You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business and commercial card needs. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates, Product Advisors and Portfolio Managers to ensure each client’s needs are met in a seamless and beautiful way.
To be successful, the Client Development team will meet clients where they are and adjust the approach based on the needs of the client. In this role, you will be supporting your client’s business and serve as their dedicated point of contact at Capital One.
Manage a portfolio of clients with key focus on retention, growth and risk management
Analyze the company’s total business spend to identify additional opportunities to leverage the Commercial Card
Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
Resolve issues and provide solutions to clients in a timely manner
Monitor portfolio metrics and perform quarterly account reviews
Partner across the Commercial Card value chain to meet client needs
Follow up on referrals from existing client base
Initiate and participate in educational and/or networking events
Travel to visit clients as needed
Demonstrated abilities to build relationships and influence at a wide range of levels
Strong verbal and written communication skills, both in person and over the phone
Hands on experience in sales and/or client management and the ability to deliver a superior customer experience
Creative thinker willing to go outside of their lane
Strong professional presence with ability to work directly with executives
Maniacal focus on risk management and being well managed
Courageous – not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions
Problem solver capable of synthesizing information to make informed decisions
Knowledge of SalesForce and working understanding of sales performance metrics
Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients while also focusing on risk management across their portfolio. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service. Independent, results-driven and goal-oriented, self-starters will thrive within our organization.
This is a remote position. The candidate will manage clients located within their region.
Bachelor’s Degree or Military experience
At least 3 years of experience in client facing role
Proficient with MS Office
3+ years of experience supporting commercial or small business credit card products
5+ years of experience in client facing role
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.