Capital One Technical Writer in Tysons Corner, Virginia

7900 Westpark Drive (12131), United States of America, Tysons, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Technical Writer

Capital One is hiring a Technical Writer to join our incredible team of talented technologists in Shared Tech. The Shared Tech Architecture team provides technology solutions that span the enterprise and are used across multiple Capital One lines of business and our internal workforce.

Our Technical Writers play an important part in achieving our goals. They are part of our multi-disciplinary teams who develop, launch, and enhance products and services that drive our business forward in innovative ways.

Capital One Architecture is a core unit within Capital One, responsible for driving our overall architecture strategy and ensuring that we deliver. We are looking for an experienced Technical Writer to develop and curate technical documentation for the customers of our Architecture products. The candidate will work in conjunction with Architects, Product Management, Design, and Engineering, to provide input on the overall layout of a more effective agile documentation practice. Ultimately you will play a vital role in empowering agile teams across the enterprise to push code and software products at warp speed.

Responsibilities

  • Review documentation for consistency across processes through application of standards and style guides

  • Continue to challenge our standards and templates, plus the rigor with which our documentation is written against these standards

  • Edit, standardize, or revise material prepared by other writers or personnel

  • Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)

  • Work as an integral part of an agile development team to research, plan, and produce content for a wide range of audiences, with a primary focus on architects and developers, to meet the evolving needs of these users

  • Conduct in-depth interviews with subject matter experts to fully understand the architecture or products

  • Collaborate with agile engineers on a daily basis to ensure documentation is kept up-to-date

  • Rely upon metrics and other forms of data to understand the variation in utility of the content, and identify areas in need of review

  • Ensure all material is updated when new features or iterations of a software are implemented

  • Maintain and continuously update content management system(s) of documentation

  • Participate in Agile and Lean methods with numerous teams to establish routines that guarantee positive results of iterative materials

Basic Qualifications:

  • High school diploma, GED or equivalent certification, or military experience

  • At least 3 years of experience documenting technology products or architectures

Preferred Qualifications:

  • Bachelors degree, preferably in either journalism or another field in the Humanities

  • At least 2 years of experience working in an Agile environment

  • At least 2 years of experience documenting materials in a regulated industry

  • At least 2 years of experience with a Content Management Framework

  • At least 2 years of experience with Markdown

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.