Capital One Interview Logistics Team, Principal Coordinator in Wilmington, Delaware
802 Delaware Avenue (18052), United States of America, Wilmington, Delaware
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Interview Logistics Team, Principal Coordinator
We are searching for a dynamic and experienced associate to serve as an Interview Logistics Principal Coordinator within the Talent Acquisition organization. As a Principal Coordinator, you have the opportunity to support an operation that delivers the facilitation and scheduling logistical requirements for candidate interviews at Capital One. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the Interview Logistics team. A strong cultural focus on people, coupled with providing “World-Class” guest experiences within our recruiting areas are critical outcomes for this role. Effective communication and influencing skills, in addition to meticulous attention to detail, will ensure success in this role.
Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems
Support ad Hoc and Power day scheduling and management for the operation
Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives
Manage confidential files and other privileged information in a professional manner
Prepare various materials, reports and files for the administrative and reporting needs of the business
Build and maintain relationships with internal clients and hiring managers at all levels
Leverage appropriate communication channels that influence and achieve intended outcomes
Exhibit a high level of personal ownership, confidentiality and flexibility
Ability to quickly and effectively adapt to change
Proven problem solving, analytical and decision-making skills
Ability to embrace new systems and process enhancements
Advanced Outlook and Microsoft Office Skills (Word and Excel)
Willingness to work flexible hours due to varying needs within the recruiting organization
Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly
Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency
Proactively identify policies and procedures that require modification or review and align to current strategies
Ensure compliance to policies and procedures through monitoring and coaching
High degree of professionalism and integrity when interacting with all customer contacts
High School Diploma, GED, equivalent certification, or military experience
Experience in Microsoft Office
A least 1-year experience in Customer Service
Associates or bachelor’s Degree
Experience with Google Suite Applications
1 years of experience with Workday Tracking System
1 year experience in Business or Communications, or Human Resources
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.