Capital One Part Time Customer Service Coordinator in Wilmington, Delaware

800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Part Time Customer Service Coordinator

Answer inbound calls from customers in call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provides customer service and uses consultative sales techniques to retain customers. Uses computer programs to view account specific information, and documents any changes to the customer's account.

General Responsibilities :

  • Provide excellent Customer service to existing customers

  • Sales (Perform account level research and advise customer of products and services that may benefit them)

  • Attend team meetings

  • Stay abreast of all changes, developments and enhancements for all systems, products and upgrades.

  • Update account information and complete accurate documentation

  • Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)

  • Effective time management

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

Preferred Qualifications:

  • At least 3 years of customer service experience

  • At least 4 years of customer facing experience

Hours:

  • Training will be the first 8 weeks; Monday through Friday 8:30AM to 5:00PM

  • Schedules will be Monday through Friday 9:45AM to 1:45PM or 3:30PM to 7:30PM; both options having a rest day every third week and working a Saturday 12:00PM to 4:00PM

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.